Mazda Motor Logistics Europe (MLE) Uses Syncron Inventory to Improve Service Parts Availability

while keeping inventory levels to a minimum

Share this post

Challenges

Managing service parts inventory can be a delicate balance, especially when that balance must be struck across a network of sites supplying 28 distribution centers throughout Europe. This was the challenge Mazda was facing as they searched for a platform that could extend their supply chain visibility to improve inventory turnover and service levels even more. The cloud-based service parts inventory management capabilities of Syncron Inventory was the best solution for this transition.

Solutions

Thanks to a fully automated demand forecasting and replenishment planning process, Syncron has helped Mazda achieve high customer-service levels and outstanding inventory turnover for more than 20 years. But now, by applying to Syncron Inventory to their regional distribution centers and dealer inventories, Mazda’s optimization of its after-sales supply chain has improved through visibility from the top down.

Results

By implementing Syncron Inventory throughout these vast systems, Mazda automatically receives the information necessary for balancing overstock with understock by pulling back excess inventory to the central warehouse and transferring parts among various inventory points. This solution ultimately provides the necessary visibility for the Mazda inventory management process.

Extended supply chain visibility into regional distribution centers and dealer inventories
Automated process for balancing overstock with understock between inventory points
Garnered further improvements in inventory turnover and customer service levels

Due to the Syncron solution, we’ve enjoyed stable results over many years, while minimizing our efforts. We continually report high availability, with customer service levels of 96% and an inventory turnover rate below four.

Jean-Marie Van delm • Parts Supply and Logistics • Mazda

We’re delighted with our close relationship with Syncron. They are a reliable supplier that truly understands our business. We anticipate further significant improvements in inventory turnover, customer-service levels, and ultimately, overall sales.

Jean-Marie Van delm, Parts Supply and Logistics, Mazda

From an IT viewpoint, the Syncron solution is top notch. Our experience is that Syncron is easy to upgrade. We’ve had no implementation issues over the years. But, our main reason for staying with Syncron’s solution is the continuously high parts availability that we’ve been able to offer our customers, while maintaining minimal inventory levels.

Jean-Marie Van delm, Parts Supply and Logistics, Mazda