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AI-powered service lifecycle management

Embed Intelligence in Your Aftermarket Services

Syncron’s SLM platform provides a natively connected environment & best in class out-of-the-box AI models configurable to your specific needs and enables your data scientists to work together with us, or privately to run, extend and create AI/ML models.

  • Out-of-the box AI models. 
  • Bring Your Own Models (BYOM). 
  • SLM Data Central for data scientists.
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Redefine what is possible across your service lifecycle

Syncron’s SLM platform utilizes fine-tuned artificial intelligence to transform aftermarket and aftersales service lifecycle management and redefine what is possible across planning, pricing, and servicing.
Identify new revenues.
Reduce risk & costs.
Deliver highly accurate services.
Improve business alignment.
Agility, innovation, & experimentation.

Intelligent demand planning

AI analyzes a broad array of inventory stocking variables, including historical sales and service data records, economic indicators, and market trends to provide the most advanced and nuanced understanding of demand drivers available.
Extensible forecasting.
Probabilistic demand & pick forecasting.
Continuous decision refinement.
Clustering & affinity analysis.
Outlier detection & failure analysis.

Smart price optimization

Pricing managers can understand customers’ willingness to pay for a product, their reactions to different pricing strategies, how changes in product mix, price, and volume affect sales and profitability.
Price elasticity analysis.
Item & customer segmentation.
Fitted curve target price.
Quotation win-rate analysis.
Volume-price-mix analysis.

Contract & warranty claims management

Service contract managers and warranty managers can use market and historic data, including usage and service history to accurately predict cost-to-serve and detect fraud to protect margins and speed the claims process.
Cost prediction.
Risk-based contract pricing.
Advanced pattern detection.
Claims scoring.
Automated claim verification.

The speed, accuracy, and scale of AI means it can deploy calculations and optimizations across your whole business in a way that is not humanly possible.