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Medical Devices & Diagnostics Service Lifecycle Management Software

Share and Connect Service Knowledge

Simplify access to information resources for your service centers, technicians, and support teams in any language, on any device, to deliver exceptional service – parts, pricing and maintenance for every machine, every time from a single platform. 

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Warranty and Service Contract Management Applications Leader. 
  • Trusted by Philips Healthcare, EDX Medical and more. 
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Maximizing value with maintenance services 

Seamless field service experience

Improve utilization of Field Engineers, automate mandatory service tasks, and increase compliance. Unify all field service components in one tool. Respond to customer complaints in record time. Field teams focused on helping your customers, ensuring brand loyalty.
Unify all field service components in one tool.
Respond to customer complaints in record time.
Focus on customers, ensure brand loyalty.

Empower field service technicians

Support mobile teams in any language and on any device with the knowledge they need when they need it. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.
On-hand knowledge.
Mobilized parts catalog.
Empower self-service, resolve issues faster.

Mobilize field engineers

Eliminate departmental silos

Manage field service agents and better connect disparate internal and external systems and teams, customers, and processes. Integrate dispatch and scheduling for dealers and other service agents. Leverage insights to improve performance. Cut overhead and accelerate billing and payments.
Integrate dispatch and scheduling.
Leverage insights to improve performance.
Cut overhead, accelerate billing and payments.

Boost resolution rates with automated warranty claims processing

Manage warranty claim submission, review, adjudication, approval, payment and documentation with digital support (photos, videos, files). Automate verification of warranty service entitlements upon registration, service request and claim submission. Attach or create service orders for relevant service details on a claim, such as warranty coverage, causal parts, failure codes, and usage data. Generate invoices for claims and manage payments as a part of the claim’s approval process.
Automate warranty verification.
Attach and create service orders.
Generate and manage claims invoices.

Gain insights on product quality

Capture and maintain warranty claim failure information, including complaint, causal part, the reason for repair, corrective action, labor information, and repair date and location. Manage quality feedback workflows from collection and assignment to follow-up and closure. Specify part/component failure information directly from the service order. Activate alerts and set up notifications for service details, such as part failures and reason codes.
Manage quality feedback.
Specify part/component failures.
Activate alerts and set notifications.

Synchronize your service supply chain 

Synchronize aftersales service

Syncron is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.
Predicted demand patterns.
Dynamic parts pricing.
Supply chain and inventory ecosystem data.

Start with what you need now

Syncron is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.  

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction