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Material Handling Equipment Service Lifecycle Management Software

Enable Efficient Warehouse, Shopfloor, and Field Operations

Integrate with dealers and 3rd party approved service providers globally to offer your end customers exceptional service – parts, pricing and maintenance for every machine, every time from a single platform. 

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Service Parts Management Applications Leader. 
  • Trusted by Terex, Hyster-Yale, Toyota Industries Corp, Doosan, Jungheinrich and more. 
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Accurate, reliable, and cost-efficient service 

Parts visibility: Close the gap

Capture and automate strategies for managing dealers’ inventory. Multi-echelon inventory optimization across extensive parts supply chain networks. Supplier portal for clarity and control over data, fostering collaboration across the entire supply chain Simplify dealer parts returns and incentivize participation and compliance.
Multi-echelon inventory optimization.
Supplier portal.
Incentivize compliance.

Fine-tune demand forecasting for parts

Full network demand planning and optimized inventory management. Predict demand patterns across millions of service part-location combinations. Calculate probabilities for different demand outcomes. Schedule and adjust planned events, such as recall campaigns and maintenance. Automate restocking planning with virtual warehousing and returns management.
Calculate demand outcome probabilities.
Manage planned events.
Automate restocking planning.

Precision pricing: Grow revenue and margins

Optimize prices to reflect form, fit, function, interrelated or superseded parts, customer differentiation, and market alignment. Pinpoint the correct price level for market conditions. Segment customers to optimize discounts, rebates and promotions. Incorporate off-invoice costs to incentivize customer retention and drive sales.
Price based on market conditions.
Customer segmentation.
Incorporate market complexities.

Instant visibility: Superior command and control

Advanced business intelligence and data visualization across all locations, markets and segments. See actual profit from every parts transaction to better understand the impact of pricing and costing decisions. Identify precisely what’s driving your revenue and margins and new pricing opportunities. Rapid root cause analysis and decision modeling. Analyze historical and current pricing data to serve up suggested price changes and segment new parts.
Identify new pricing opportunities.
Rapid root cause analysis and decision modeling.
Analyze historical and current pricing data.

Synchronize your parts supply chain 

Synchronize aftermarket services

Syncron Connected Service Experience (CSX) is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.
Predicted demand patterns.
Dynamic parts pricing.
Dealer network data visibility.

Start with what you need now

Syncron CSX is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.  

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction