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Consumer Durables Service Lifecycle Management Software

Cut Waste & Increase Customer Loyalty

Extending customer data from path to purchase to total product lifetime (TPL) ownership to deliver a valued, satisfying and profitable product ownership experience. 

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Service Parts Management Applications Leader. 
  • Trusted by Nintendo, Electrolux, BSH Home Appliances Group, Weber, Lazy Boy and more. 
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Upgrade product ownership satisfaction

Precision pricing: Grow revenue and margins

Optimize prices to reflect form, fit, function, interrelated or superseded parts, customer differentiation, and market alignment. Simulate and identify the optimal price for every new and existing service part. Position prices against other manufacturer and aftermarket competitor prices. Automate daily pricing activities, alerts, reporting, and global alignment.
Simulate parts pricing.
Price against competitors.
Alerts, reporting, and global alignment.

Extend warranty service delivery

Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.
Register customers’ products for warranty.
Set and extend warranty coverage.
Set policies and pricing rules.

Share and connect service knowledge

Simplify access to information resources for your customers, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.
On-hand access to knowledge.
Search for and order parts anytime.
Empower self-service, resolve issues faster.

Streamline the end-to-end depot repair process

Enable customers to initiate requests via self-service via web portal or mobile and manage the reverse logistics between the customer, repair center, 3rd party service agents and parts department. Omni-channel returns management enables fast, easy return requests from customers and partners. Automatically generated return materials authorizations (RMA) and shipping labels. Accurately track service parts inventory, product shipments, billing, and payment for repair orders.
Omni-channel returns.
Automated RMA and shipping labels.
Track repair orders.

Elevate what consumers appreciate

Synchronize aftermarket services

Syncron Connected Service Experience (CSX) is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.
Predicted demand patterns.
Dynamic parts pricing.
Dealer network and inventory ecosystem data.

Start with what you need now

Syncron CSX is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction