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Industrial Power & HVAC Systems Service Lifecycle Management

Maximize Equipment Uptime & Cut Warranty Claims Processing Costs

Integrate with dealers and 3rd party approved service providers globally to offer your end customers exceptional service – parts, pricing and maintenance for every machine, every time from a single platform

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Warranty and Service Contract Management Applications Leader. 
  • Trusted by Innio, Cummins, Kohler, LP Building Products and more. 
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Connect and automate to eliminate inefficiency 

Extend warranty service delivery

Orchestrate policies by type to support complex product warranty terms and conditions. Define customer and supplier-specific criteria and payment dispositions. Register customers’ products for warranty service through online, store POS, customer portals, and more. Set warranty coverage for products, parts, and services and extend goodwill coverage in specific circumstances. Implement warranty payment policies for parts and services by region and set pricing rules for payments.
Simulate parts pricing.
Price against competitors.
Alerts, reporting, and global alignment.

Gain insights on product quality

Capture and maintain warranty claim failure information, including complaint, causal part, the reason for repair, corrective action, labor information, and repair date and location. Manage quality feedback workflows from collection and assignment to follow-up and closure. Specify part/component failure information directly from the service order. Activate alerts and set up notifications for service details, such as part failures and reason codes.
Manage quality feedback workflows.
Specify part/component failure information.
Activate alerts and set up notifications.

Share and connect service knowledge

Simplify access to information resources for your customers, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve technician capability and productivity, and resolve issues faster.
On-hand knowledge.
Mobilized parts catalog.
Empower self-service.

Parts Visibility: Close the Gap

Capture and automate strategies for managing dealers’ inventory. Multi-echelon inventory optimization across extensive parts supply chain networks. Supplier portal for clarity and control over data, fostering collaboration across the entire supply chain Simplify dealer parts returns and incentivize participation and compliance.
Multi-echelon inventory optimization.
Supplier portal.
Simplify dealer parts returns.

Recover costs from suppliers

Catalog supplier warranty policies and automate supplier recovery claims. Automatically generate supplier claims that meet supplier policy terms and conditions. Initiate parts inspections from supplier claims and returns for parts directly to the supplier.
Automatically generate supplier claims.
Initiate parts inspections.
Meet supplier policy terms and conditions.

Synchronize Your Parts Supply Chain

Synchronize aftermarket services

Syncron Connected Service Experience (CSX) is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to dealers and end-customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire dealer network service supply chain and inventory ecosystem.
Predicted demand patterns.
Dynamic parts pricing.
Utilize historical use data.

Start with what you need now

Syncron CSX is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.  

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction