Drive growth through smart SLM
The 1IDC report, « The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket, » explores how aftermarket service organizations can drive growth and improve customer outcomes through a connected, data-driven service life-cycle management model. It emphasizes breaking down silos, leveraging technologies like AI and IoT, and focusing on end-to-end metrics for customer satisfaction, revenue growth, and operational efficiency. Clear communication, stakeholder alignment, and technology adoption are key to accelerating this transformation.
Download the brief to learn:
- Service Life-Cycle Management (SLM): A connected, data-driven approach is critical for aftermarket growth and efficiency.
- Technology Integration: AI, IoT, and predictive analytics are central to improving service operations.
- Breaking Down Silos: Seamless collaboration across teams enhances customer outcomes.
- Customer-Centric Focus: Prioritizing end-to-end customer satisfaction drives long-term loyalty.
- Metrics Alignment: Operational, financial, and customer-centric KPIs are essential for measuring success.
Service delivery can no longer be a series of individual transactions that businesses complete in silos. Aftermarket organizations will need to establish a connected data and insight mechanism that allows for shared intelligence and actionable insights.
1IDC Analyst Connection: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket, Aly Pinder, IDC #US52857324, December 2024
SOURCE: IDC Analyst Connection: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket, by Aly Pinder, December 2024, IDC #US52857324