Service is a critical driver of profit and growth in manufacturing companies and executives are now demanding ROI on digitalisation investments. As a result, service leaders face increasing pressure to leverage digital capabilities—such as IoT platforms, AI, and advanced service and asset management applications—to enhance their offerings. Success hinges on delivering value to customers while gaining support from other functions within the organisation.The key challenge is to develop a compelling vision and strategy for the service business that can secure multi-year investment, get leadership support, and align all company functions. We will explore these success factors supported by new research and through case studies in the upcoming Service Business Forum titled “Creating Compelling Digital Service Growth Strategies.”
ZURICH, SWITZERLAND