Manage repair center operations and the reverse logistics between the customer, repair center, third party service agent and parts department. Omni-channel Returns Management enables fast, easy return requests from customers, partners, and field service agents. Automatically generated return materials authorizations (RMA) and shipping labels, simplifying the return process for customers. Accurately track service parts inventory, product shipments, billing, and payment for repair orders, while also generating warranty claims for customers.

Improve customer satisfaction by reducing repair times and first-time fix rates. Enable customers to initiate self-service requests across online portals, email, or mobile platforms etc. Facilitate the handling of loaner products or defective parts by generating product or parts orders for shipment and exchange purposes. Seamlessly integrate with major shipping carriers like UPS and FedEx, enabling the quick generation of return shipping labels.