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Production Machinery Service Lifecycle Management Software

Maximize Machinery Uptime & Service Contract Revenue

Streamline service contract management and connect field and customer maintenance teams to maximize machinery reliability and uptime and protect profit margins. 

  • Complete purpose-built AI-powered service lifecycle management (SLM) platform. 
  • IDC Worldwide Manufacturing Service Parts Management Applications Leader. 
  • Trusted by DMG Mori, ABB Group , Atlas Copco and more.
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Maximizing value with maintenance services

Extend warranty service delivery

Create multiple configurable service plans for warrantied products. Enable service plan purchases for customers. Create different warranty service policies based on warranty types: standard, extended, supplier, and other Measure warranty service plan performance with out-of-the-box metrics for attach rates, service sales, renewals, and loss ratios.
Enable purchases for customers.
Create warranty policies based on type.
Out-of-box metrics.

Share and connect service knowledge

Simplify access to information resources for your customers’ maintenance teams’, service centers, technicians, and support teams in any language and on any device. On-hand access to knowledge, step-by-step illustrations, exploded diagrams, technical support, parts, and tools needed to perform service jobs. Search for and order parts anytime, anywhere through centralized and mobilized parts catalogs. Empower self-service, improve maintenance capability and productivity, and resolve issues faster.
On-demand knowledge.
Search for and order parts anytime.
Empower self-service, resolve issues faster.

Mobilize field engineers 

Reduce customer wait times

Avoid delays, improve first-time-fix rates and maintain target customer service levels across the parts supply chain with multi-echelon inventory optimization across extensive supply chain networks. Lower stock holding, freight, and other aftermarket supply chain costs. Automated restocking planning with virtual warehousing and returns management. Compliance and incentive management with depot level KPI reporting.
Lower supply chain costs.
Automate restocking planning.
Depot level KPI reporting.

Precision pricing: Secure profit margins and contracts

Protect margins with consistent and predictable cost analysis throughout the length of the service contract. AI analysis of parts, material, labor, travel etc. costs to predict how they will behave over the contract life cycle. Simulate how adjustment of contract parameters affects contract profitability and risk exposure. Review evidence-based risk assessments of performance or volatility of historical contracts.
AI analysis of costs.
Simulate contract parameters.
Review historical contract performance.

Synchronize your parts supply chain

Synchronize aftermarket services

Syncron Connected Service Experience (CSX) is the only platform that connects and synchronizes every aspect of aftermarket service globally for a more robust, efficient, precise, and profitable service to customers. Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns. Adjust parts pricing dynamically based on demand forecasts and market conditions. Use data to unlock opportunities across the entire service supply chain and inventory ecosystem.
Predicted demand patterns.
Dynamic parts pricing.
Use data to unlock opportunities.

Start with what you need now

Syncron CSX is comprised of industry leading modular solutions that mean you can rapidly scale and address by adding new capabilities as and when you need them.  

50+
enterprise clients
18%
reduction in time-to-repair
20%
increase in first-time fix rates
7%
increase in parts revenue
30%
parts inventory reduction