Unabhängig davon, ob Ihr Unternehmen gerade erst mit einem Retail Inventory Management (RIM)-Programm beginnt oder… from Weshalb Sie eine moderne Strategie für Ihr Retail Inventory Management benötigen
In part one of this series on Retail Inventory Management (RIM) planning, we covered the… from Implementing a Retail Inventory Management (RIM) Program
Picture this: Your company has multiple teams working under the same roof, but they’re so… from From Operational Silos to Seamless Collaboration: The Transformative Power of a Connected Service Experience
Imagine being able to squeeze more profits out of your supply chain while doing your… from Turning Trash into Cash: How Supplier Recovery Boosts Profits and Saves the Planet
Im dynamischen Aftermarket – geprägt durch das Streben nach kontinuierlichem Ausbau und Stärkung der Kundenbindung,… from Mehr Erfolg im Aftermarket-Business durch Ersatzteilplanung: Ein strategischer Ansatz
Recently, Dr. Friedrich “Fritz” Neumeyer, CEO of Syncron, engaged in a thought-provoking conversation with industry… from A Year-End Review of Aftermarket Trends and a 2024 Outlook (LinkedIn Live On-Demand)
Dynamische Veränderung des Aftermarkets Die heutige Geschäftswelt entwickelt und verändert sich kontinuierlich. Alle Geschäftsfelder befinden… from Contract Price Optimierung: Ein neues Kapitel in der Aftermarket Preisgestaltung
München – 19. September 2023 – Am 28. und 29. September findet in Wien das… from Service Business Forum in Wien: Expertenaustausch zum Thema Serviceökonomie
Kürzlich setzte sich Hilbrand Rustema, Gründer und Geschäftsführer von Noventum Service Management, mit Erik Kjellstrӧm… from Wie man die Balance bei der Preisgestaltung im Aftermarket-Service findet (LinkedIn Live On-Demand)
In unserer heutigen Geschäftswelt ist ein differenzierter Ansatz nicht länger Luxus, sondern vielmehr eine unverzichtbare… from Maximale Leistung in der Aftermarket-Ersatzteilplanung: 5 bewährte Ansätze
Neben der Gesamtzahl der Schadensfälle und der Garantiekosten helfen diese fünf Garantiekennzahlen beim Vorantreiben von… from 5 Wichtige Garantiekennzahlen, die jeder Warranty-Manager kennen sollte
Kürzlich habe ich mich mit Tim Geyer, Managing Director bei MARKT-PILOT für Nordamerika, und Kim… from Die fünf wichtigsten Erkenntnisse zur marktbasierten Preisgestaltung für OEMs (LinkedIn Live On-Demand)
In den letzten Jahren hat die Weltwirtschaft eine Reihe von gewaltigen Veränderungen erlebt, die von… from Aftermarket Preisstrategien während einer ökonomischen Ungewissheit
Im dynamischen Ersatzteilmarkt sind systematische Preisaktualisierungen entscheidend für die Erhaltung der Wettbewerbsfähigkeit und die Umsatzmaximierung…. from Nutzen Sie die Vorteile der Top-Down Preisoptimierung für Aftermarket-Teile
In the realm of service industries, where complex assets such as industrial equipment, automotive systems,… from Unleash the Power of Generative AI: From Jarvis to Revolutionizing Service Industries
Der Arbeitsmarkt wurde durch makroökonomische Faktoren wie die COVID-19-Pandemie und ihre Folgen, Unterbrechungen der Lieferkette… from Das Schließen der Qualifikationslücke beginnt mit Befähigung
Die Turbulenzen der letzten Jahre haben Lieferketten und Serviceunternehmen auf der ganzen Welt vor noch… from Von „veraltet“ zu „modern“: 4 Schritte zur Neugestaltung Ihrer Servicedienstleistungen
Service leaders face enormous daily challenges from customers, their supply chain, partners and internal stakeholders…. from Balancing Aftermarket Service With Rising Costs
Welche Auswirkungen hat die Ersatzteilplanung auf Sie und mich? Ob wir uns dessen bewusst sind… from Unterschätzte Kosten bei Vernachlässigung der Ersatzteilplanung
Ich stelle fest, dass ich in letzter Zeit in vielen Gesprächen das Wort Resilienz verwende…. from Wie Sie ein resilientes Aftermarket-Servicegeschäft aufbauen – Teil 3
In der sich schnell entwickelnden Unternehmenslandschaft von heute haben die Kunden immer höhere Erwartungen an… from Engagement von Überall: Von isolierten Lösungen bis zum Übertreffen der Kundenanforderungen
Das Leben ist voller Herausforderungen. Ob es darum geht, einen Parkplatz zu finden, mit einem… from Wie Sie ein resilientes Aftermarket-Servicegeschäft aufbauen – Teil 2
Haben Sie sich jemals gefragt, warum das Wort Resilienz bei so vielen Menschen Anklang findet?… from Wie Sie ein resilientes Aftermarket-Servicegeschäft aufbauen – Teil 1
Syncron D2D received the top new product award for its ability to efficiently fulfill backorders,… from Syncron Automated Dealer-to-Dealer Inventory Solution Named an OEM Off-Highway 2022 Top New Product Award Recipient
Vergangenen Monat hat Syncron an der Veranstaltung Field Service Medical 2023 in San Diego als… from Rückblick auf das Field Service Medical 2023: Die wichtigsten Erkenntnisse von Syncron
What is inflation? This word has consumed headline news for over a year now across… from Balancing Pricing With the Effects of Deflation
Jim Farley, der CEO von Ford, hat gesagt: „Die Steigerung der Qualität hat für mich… from Garantie- und Gewährleistungsmanagement und der Weg zu besserer Qualität
2022 A Year in Review: Aftermarket Service Resilience Happy new year! As we start our… from 2022: A Look in the Rearview Mirror
Sobald das Thema Equipment-as-a-Service (EaaS) zur Sprache kommt, wird es von Führungskräften oft als ein… from Equipment-as-a-Service: Eine kritische Betrachtungweise
Die Herausforderung, talentierte Mitarbeiter zu finden, einzustellen und zu halten, sollte in der Zeit nach… from UNZUFRIEDENE AUSSENDIENSTTECHNIKER? DIE RICHTIGEN TOOLS VERBESSERN IHRE ZUFRIEDENHEIT UND DIE RENTABILITÄT IHRES AFTERMARKETS
Das Kundenerlebnis Stellen Sie sich vor, Sie haben zwei Stunden im Autohaus gewartet, nur um… from Verringern Sie das Lieferkettenrisiko, indem Sie Ihr Händlernetz freischalten
Service organizations are operating in a continuously changing environment where technology is helping them turn… from Technician Enablement: Empowering the New Workforce
As technology continues to transform the world as we know it, manufacturing businesses are forced… from Equipment-as-a-Service: Embracing the New Service Economy in Manufacturing
Wachstum des Marktes für Elektrofahrzeuge Der globale Markt Elektrofahrzeuge zeichnet sich durch ein gewaltiges Wachstum… from ELEKTRIFIZIERUNG DES KFZ-ERSATZTEILMARKTES
According to Deloitte, one-fifth of businesses consider insufficient reverse logistics processes to be the main… from Reverse Logistics and Depot Repair Challenges with a Linear Service Model
Understanding and optimizing aftermarket services and agreements for products can create a stable stream of… from Integrated Aftermarket Planning: Why Aftermarket Lifetime Product Value Is Critical to Your Profitability
Warum Sie bei der Bestandsplanung mehr als einen guten Forecast benötigen Fällt Ihnen die Forecast-Planung… from Warum Sie bei der Bestandsplanung mehr als einen guten Forecast benötigen
Why Inventory Planning Requires Much More Than a Good Forecast Do you find forecasting difficult… from Why Inventory Planning Requires More Than a Good Forecast
What Can Manufacturers Learn from Their Supply Chain Management The supply chain is the engine… from What Can Manufacturers Learn from Their Supply Chain Management?
WIE DIE GEWINNSPANNEN ERHÖHT WERDEN: DIE 5 WICHTIGSTEN WERTBEREICHE, DIE DAS WACHSTUM BEI DER PREISGESTALTUNG… from Wie die Gewinnspannen erhöht werden
International Women’s Day: Break the Bias Despite a recent positive trend, the number of women… from International Women’s Day: Break the Bias
Modernizing Warranty Management Systems: IT Department’s Role in Building a Streamlined Service Lifecycle As manufacturers… from Modernizing Warranty Management Systems
Automate Warranty Claims Processing Warranty Managers are faced with a dilemma on deciding the level… from Best Practices to Automate Warranty Claims Processing
Depot Repair Return, repair, refurbish, recycle. Durable goods manufacturers have long played a part in… from Bringing the Customer Experience Full Circle in Durable Goods Manufacturing
Service Lifecycle Management The last 18 months have been challenging for most industries, and the… from Service Lifecycle Management Stabilizes Warranty Management in a Highly Volatile Automotive Market
Das effektive Zusammenspiel von Preisstrategie für Ersatzteile und Bestandsmanagement Die Preisstrategie für Ersatzteile und die… from Das effektive Zusammenspiel von Preisstrategie für Ersatzteile und Bestandsmanagement
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as… from End-to-End Service Delivery & The Customer Experience
4 Reasons Why Companies Fail at Spare Parts Management (and a Solution to Overcome Them)… from 4 Reasons Why Companies Fail at Spare Parts Management (and a Solution to Overcome Them)
5 Things Customer-Centric Field Service Organizations Do Differently Field Service Organizations have a direct impact… from 5 Things Customer-Centric Field Service Organizations (FSO) Do Differently
WBR Insights Report: New Field Service Tech Delivers Better Customer Support and Consistent Uptime Organizations… from WBR Insights: The Important of Field Service Technology Strategies
5 Wege, wie ein optimiertes Ersatzteilmanagement die finanzielle Performance verbessert Unternehmen auf der ganzen Welt… from 5 Wege, wie ein optimiertes Ersatzteilmanagement die finanzielle Performance verbessert
10 Gründe, warum Sie Ihre Preisstrategie für Ersatzteile überdenken sollten Der Aftermarket-Service wird für Hersteller… from 10 Gründe, warum Sie Ihre Preisstrategie für Ersatzteile überdenken sollten
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket… from Understanding Service Lifecycle Management (SLM)
Wie Sie von den OEM-Pricing Trends des Jahres 2021 profitieren können Man kann mit Sicherheit… from Wie Sie von den OEM-Pricing Trends des Jahres 2021 profitieren können
Depot Repair Management: How it Helps Manufacturers Build Customer Relationships Repairs are frustrating but a… from 3 Ways Depot Repair Management Can Help Manufacturers of Consumer Durables Build Strong Customer Relationships
Die Auswirkungen von Covid auf die Lieferkette Obwohl sich die Restaurants und Stadien rund um… from Inventory Management nach der Pandemie, 3 Tipps
Solve Technician Inefficiencies with a Field Service Management Solution Field service technicians face a near… from Solve Technician Inefficiencies with a Field Service Management Solution
OEM After-Market vs. General Retail: Yes, You Need a Different Pricing Approach Commonly, I am… from OEM After-Market vs. General Retail: Yes, You Need a Different Pricing Approach
Improve Technician Efficiency and Productivity with Service Parts Management When a part breaks or wears… from Improve Technician Efficiency and Productivity with Service Parts Management
There’s no shortage of things to think about when it comes to spare parts pricing…. from Where to Look for Hidden Profit in your Spare Parts
Along the lines of my recent post on why you should use spare parts inventory… from Why Use Spare Parts Price Optimization Software?
Fallout from the COVID-19 pandemic made 2020 a tough year for everyone. The economic downturn… from Why Your Spare Parts Inventory Could Be a Gold Mine
Welcome back to the final installment in this series on price segmentation, optimizing returns. If… from Optimizing Returns with Smarter Product Segmentation – Part Three
Welcome back to our three-part series on using product segmentation to increase returns. In the… from Optimizing Returns with Smarter Product Segmentation – Part 2
Trends in Extended Warranties Recent Study Indicates Utilization of Warranty Management Strategy Ensures Recurring Revenue… from Utilize Warranty Management to Ensure Recurring Revenue Streams
It’s no secret that accurately segmenting your service parts will produce the best results when… from Optimizing Returns with Smarter Product Segmentation – Part 1
Best Practices For Increasing Product Registration Rates Manufacturers typically don’t have direct interaction with end… from 6 Best Practices to Increase Product Registration Rates
Ever wondered what might have happened if you’d done things differently? Sure, you have. We… from If You Could Turn Back Time, What Would You Do Differently?
We recently talked about various approaches to asset maintenance and how condition-based methods can help… from The Future of After-Sales Service: Adopting a Proactive Maintenance Program
Automated Product Field Inspection Toolbox Increasing product field inspection obstacles have made challenging and costly… from AI Product Toolbox for Automated Field Inspection
We’ve been talking a lot recently about using inventory and pricing tactics to navigate the… from The Future of Aftermarket Service: Powering More Uptime with Connected Products
Today we’re wrapping up our conversation about how price tactics can help OEMs overcome the… from Beyond the Basics: Pricing Tactics, Part Three
We’re chatting more with Fritz Neumeyer, our new CEO, who’s been busy getting to know… from CEO Perspective: Why Syncron’s Future is Bright
Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 3
When you think of customer support, what comes to mind? Logging a ticket into space?… from Flipping the Script on Traditional Customer Support
Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 2
At Syncron we have 160 people fully dedicated to helping our customers achieve the greatest… from Celebrating Value Delivery: Syncron Customer Success Spotlight
Syncron’s Customer Success organization has four pillars that guide our actions and how we form… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 1
OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one… from OEM Service Lifecycle Management Automation Impacting Net Promoter Score
Last month we welcomed Syncron’s new CEO, Dr. Friedrich “Fritz” Neumeyer, to our Stockholm office…. from After-sales Service, Orange Glasses and Nuclear Physics: Meet Fritz Neumeyer
Welcome back! If you missed part one of this series, you can read it here…. from Beyond the Basics: Pricing Tactics, Part Two
For OEMs collecting IoT-connected product information, the benefit is in its actionable utilization. How you… from IoT Product Data, Warranty Management, and Field Service Optimization
As the coronavirus pandemic continues to impact people and businesses around the world, we’re looking… from Beyond the Basics: Pricing Tactics, Part One
Automating Field Service Management to Reduce Mean Time to Resolution The Mean Time to Resolution… from Automating Field Service Management to Reduce Mean Time to Resolution
Welcome back to the fifth and final installation in our Back to Basics series. Today… from Back to Basics: The Fundamentals of Retail Inventory Management, Part Two
Welcome back to our Back to Basics series. If you’re just joining us, be sure… from Back to Basics: The Fundamentals of Retail Inventory Management, Part One
Welcome back to our Back to Basics series, where we’re talking about how to achieve… from Back to Basics: The Fundamentals of Inventory Optimization Part Two
Building an OEM Recurring Revenue Stream with Customers Generating a recurring revenue stream with customers… from Building an OEM Recurring Revenue Stream with Customers
As manufacturers around the world navigate the ‘new normal,’ optimized after-sales service operations are becoming… from Back to Basics: The Fundamentals of Inventory Optimization Part One
Customer Warranty Self-Service Portals Manufacturers often face excessively high labor costs associated with processing warranty… from 5 Tips to a Better Customer Warranty Self-Service Portal
After-sales service is becoming an increasingly important and strategic focus area for manufacturers around the… from Optimize Spare Parts Price Management to Maximize Profits from After-sales Service
The economic volatility experienced around the world since the onset of the COVID-19 crisis has… from Transforming After COVID-19: 7 Takeaways from Deloitte’s Aftermarket Services Report
Manufacturing executives around the world are facing a litany of business challenges brought on by… from Back to Basics: The Fundamentals of Price Optimization
The COVID-19 pandemic that’s swept the globe this year has brought much of the world… from Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
Around the world, many of us are facing a new reality – the world as… from Stay Up-to-Date on Industry News, Trends, How-to Advice and More
For families, communities and businesses around the world, we are now several weeks (or in… from Despite Economic Contraction, Parts Sales Set Records
We’re in uncharted territory. COVID-19 has flipped our world upside-down, changing everything from how we… from Lessons from the Past: The Importance of After-Sales Service in a Contracting Economy
It’s no secret that businesses around the world are facing challenges of varying degrees as… from Pricing Trends in the New Normal: A Q&A with PPS’ Kevin Mitchell
A Few Key Performance Metrics For Subscription Businesses If you’re using subscription pricing, the metrics… from A Few Key Performance Metrics For Subscription Businesses
Syncron Provides Complimentary Solution Capabilities and Services for Customers As the globe navigates the… from Syncron Provides Complimentary Solution Capabilities and Services for Customers
Around the globe, customers are postponing purchase decisions for finished goods, meaning they will be… from Unlock Value from Optimized Pricing: A Q&A with PPS’ Kevin Mitchell
Around the world, the spread of COVID-19 is creating economic uncertainty for families, communities and… from 3 Benefits of Inventory Optimization in a Contracting Economy
10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are… from 10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry
Around the world, businesses are facing an unforeseen and unprecedented economic downturn – COVID-19 has… from 3 Ways to Reduce Margin Erosion in a Declining Market
Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty… from Maximizing Service Business Profitability and Customer Experience in Economic Downturns
We know this is an unprecedented time of uncertainty in your business, which is why… from Navigating Coronavirus Supply Chain Disruptions
Update as of 16 April 2020: In many parts of the world, we have now… from Syncron’s Commitment to Customers During the COVID-19 Outbreak
While sales of new vehicles may seem like the most obvious source of revenue for… from Older Vehicles: A New Revenue Driver for Auto Dealers and OEMs?
2020 is set to be a monumental year in many ways – the start of… from 2019 Year in Review: The Top Trends that Impacted Manufacturing
Spare Parts Management (SPM) Solutions Megatrends are shifts in behavior or attitude that are large,… from Megatrends & Spare Parts Management (SPM) Solutions
Service Parts eCommerce Best practices for OEMs, dealerships and solution developers Parts eCommerce is the… from Service Parts eCommerce: Best practices for OEMs, dealerships and solution developers
Originally featured as an article on David Reiling’s LinkedIn profile. As CCO at Syncron, my… from 2019 in Review and a Look Ahead
Global Warranty Implementation A recent webinar included a discussion of Critical Success Factors for Global… from 5 Critical Success Factors for Global Warranty Implementation
Premise Vehicle and equipment repair in many industries will open further under pressure from Right-to-Repair… from Right to Repair (R2R) Drives Parts eCommerce
Like every new year, 2020 has commenced with resolutions and refreshes meant to kickstart a… from New Decade, New Pricing Strategy: Reevaluating Service Parts Pricing
Wann haben Sie das letzte Mal eine DVD in einem Geschäft gekauft? Können Sie sich… from Fahrzeug-Abonnements: Fünf Dinge, die jeder Automobilhersteller und -händler beachten sollte
Syncron erlebt seit Jahren, wie sich der Kundendienst auf der Welt enorm verändert. Von der… from Ändert die heutige Veränderung der Welt den Kundendienst?
