Win Customer Loyalty Through Service-Centered Experiences Customers increasingly prefer to buy outcomes over purchasing equipment… from IDC White Paper Service Life-Cycle Management: The Foundation for Servitization Success
Stockholm, April 22, 2025 – Syncron, a leading provider of intelligent Service Lifecycle Management (SLM),… from Information Security as a Corporate Strategy: Syncron Listed as TISAX Participant
Helsinki, Finland – April 21, 2025 – CPQ Finland, a leading provider of Configure, Price, Quote… from CPQ Finland and Syncron Announce Strategic Partnership to Expand SLM Solutions in Finland
Find us on LinkedIn On March 26, 2025, the US government announced that it will be… from What Tariffs Mean For The Automotive Industry And How OEMs Must Respond
Build a more resilient auto aftermarket strategy Navigating rising tariffs takes more than quick fixes…. from Auto OEM Playbook: Navigate Tariffs with AI & Data
Syncron’s Service Lifecycle Management Platform offers accelerated path to aftermarket insights and revenue Stockholm, Sweden—April… from Syncron Announces Platform-First Approach to Aftermarket Intelligence for Complex Equipment OEMs
Warranty management is going through a profound transformation. Once a liability to be managed, it… from 7 Ways Data & AI Are Transforming Warranty Into a Critical Competitive Advantage
For OEMs in the United States, there is significant economic disruption on the horizon. New… from Navigating US Tariff Disruption For OEMs
Stay competitive amid tariff uncertainty Adapting to tariffs requires more than reactive pricing changes. This… from How OEMs Can Adapt to Tariffs: 5 Strategic Plays
The conversation around sustainability in manufacturing is no longer just about regulatory compliance or corporate… from 4 Routes To Aftermarket Growth And Sustainability: Here’s What Leading OEMs Are Doing
In December 2024, Syncron hosted a workshop titled “Profit Meets Purpose: How to Embrace Servitization… from Profit Meets Purpose: How Leading Manufacturers are Driving Sustainability in the Aftermarket
(Stockholm, Sweden) January 23, 2025 – Syncron, a leading provider of intelligent Service Lifecycle Management… from Syncron Accelerates Growth by Joining the AWS ISV Accelerate Program
The automotive industry is in the midst of a profound transformation. Driven by the rapid… from 5 Aftermarket Strategies That Support CFOs in the Automotive Industry
Drive growth through smart SLM The 1IDC report, “The Shift to Service Life-Cycle Management Drives… from IDC: The Shift to Service Life-Cycle Management Drives New Revenue Opportunities and Customer Value in the Aftermarket
In an era where digital security is paramount, trust and transparency in data management are… from Faster Proof of Compliance: How Syncron’s Automated Compliance Process Drives Client Value
When it comes to data security and compliance, Syncron is setting new benchmarks in the… from Zero Findings Reflect Our Unwavering Commitment to Security
SoC1, SoC2 and ISO certificates prove the reliable security of financial and IT processes – accelerated… from Automated compliance audits: Syncron increases efficiency and meets the highest security standards
In today’s fast-paced, competitive landscape, businesses must embrace innovative approaches to stay agile and deliver… from Unleashing the Power of AI and ML: Transforming Service Lifecycle Management
Our eBook, “AI & ML In The Aftermarket: 30 Game-Changing Use Cases,” dives deep into… from AI & ML In The Aftermarket: 30 Game-Changing Use Cases
OEMs across the world are now realizing that circular economy practices not only mean more… from Circular Economy Powers Profitability Paradigm Shift for OEMs
This eBook, “How the Circular Economy Is Unleashing New Sources of Business Value for OEMs”… from How the Circular Economy Is Unleashing New Sources of Business Value for OEMs
Original Equipment Manufacturers (OEMs) are facing growing pressure from consumers, governments, and industry to adopt… from Adopting Circular Economy Practices: Strategies for Success
The fusion of artificial intelligence (AI) and machine learning (ML) is transforming aftermarket services, redefining… from How AI/ML Solutions Are Delivering Value to the Aftermarket
Learn how to mitigate service surprises This eBook explores five key areas of the service… from Discover the Five Surprises That Could Derail Your Servitization Success and Explore Strategies to Avoid Them
Syncron’s expanded commitment to data security ensures robust cloud security controls, reinforcing its dedication to… from Syncron Elevates and Expands Information Security With ISO 27001:2022 and ISO 27017
Dave Hart and Mark Homer, managing partners of Field Service Associates, Ltd., sat down with… from Eliminating Service Surprises (LinkedIn Live On Demand)
Recently, Dr. Friedrich “Fritz” Neumeyer, CEO of Syncron, engaged in a thought-provoking conversation with industry… from A Year-End Review of Aftermarket Trends and a 2024 Outlook
Optimize Your Pricing Strategy for Service Growth In a rapidly changing industry landscape, thriving means… from The Essential Guide to Servitization
Syncron’s Vatsan Govindarajan and Kathryn Narayan discuss the rise of the service economy, the importance… from Tech-Exec Magazine: Driving the Service Economy
A recent study found a fundamental rethink of business models, shifting from traditional, non-digital manufacturing… from Syncron Connected Service: Leading Aftermarket Sales and Service Organizations are Driving Forward
from Syncron Overview
With data and insights from 500 service and supply chain leaders across Europe and the… from Build a Resilient Aftermarket Service Business
Syncron’s solutions improve inventory management, parts pricing, and distribution efficiency; overcome supply chain issues; and… from Syncron Applauded by Frost & Sullivan
Syncron is participating in and sponsoring the 2022 IVASS in India, connecting automotive aftermarket leaders… from Syncron To Sponsor and Present at World Auto Forum’s India Vehicle After Sales Summit (IVASS)
Syncron is delivering a keynote presentation at Automechanika Dubai 2022 alongside AW Rostamani Group on… from Automotive Aftermarket Trade Show Automechanika Dubai 2022
Syncron will sponsor and participate in the 2022 AEM annual conference in Napa, Calif., connecting… from Association of Equipment Manufacturers Annual Conference
Syncron will deliver a keynote presentation at the Field Service Asia Connect conference in Singapore… from Syncron To Present at Upcoming Field Service Conferences in Asia and Europe
Manufacturers that make the shift from a product-centric approach to an Equipment-as-a-Service (EaaS) model can… from Service Lifecycle Management: Future-proofing the Manufacturing Industry
By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement… from Syncron’s New Field Service Technician Enablement Initiative
Research suggests that while services account for an average of just 30% of revenue, the… from Unlocking the Value of AI and ML to Transform the OEM Aftermarket
As OEMs shift to service-driven, subscription-based models, AI-driven automation plays an even more critical role… from Equipment-as-a-Service: Advanced Tech Enabling the Shift
New Syncron Reports Reveal 92% of Supply Chain Executives Have Implemented Pricing or Inventory Automation,… from New Syncron Research: State of Aftermarket Service Management
Looking to create better visibility for engineers and maximize customer value, organizations are now shifting… from Transforming Aftermarket Services with a Connected Service Experience
Syncron Continues to Accelerate Customer Engagement Excellence and Wins Silver Stevie® Award Judges noted high… from Syncron Continues to Accelerate Customer Engagement Excellence and Wins Silver Stevie® Award
The Transition to Mobility – Service as a Strategic Imperative Across industry sectors, manufacturers are… from The Transition to Mobility – Service as a Strategic Imperative
AGCO improves service resolution time and technician productivity with Syncron AGCO is a $10B+ global… from AGCO Improves Service Resolution Time and Technician Productivity
Syncron Co-Founder Tony Abouzolof to deliver keynote on Aftermarket Success for Auto Manufacturers at Accenture… from Syncron Co-Founder Tony Abouzolof to deliver keynote on Aftermarket Success for Auto Manufacturers at Accenture Exchange, Expo 2020 Dubai
Syncron Again[i] Named a Leader, Mize Named a Major Player in IDC MarketScape: Worldwide Manufacturing Service… from Syncron Again Named a Leader, Mize Named a Major Player in IDC MarketScape: Worldwide Manufacturing Service Parts Management Applications in 2021-2022
Manufacturing & Logistics IT spoke with leading industry spokespeople from the analyst and vendor community… from Checks and Balances
The Rising Tide of Post-Pandemic Demand Puts Pressure on OEMs Staffan Theander, Product Manager, Syncron… from The Rising Tide of Post-Pandemic Demand Puts Pressure on OEMs
Quality Redefined: How End-to-End Service Delivery is Transforming the Customer Experience Recent events such as… from End-to-End Service Delivery & The Customer Experience
Tampa Bay Area, Swedish firms merge to expand global reach Temple Terrace-based firm Mize will… from Tampa Bay Area, Swedish firms merge to expand global reach
Syncron and Mize Join Forces to Deliver the Industry’s First Connected Service Experience and Accelerate… from Syncron and Mize Join Forces to Deliver the Industry’s First Connected Service Experience and Accelerate New Service Centric Business Models
Syncron Recognized as a 2021 Great Supply Chain Partner by SupplyChainBrain August 2, 2021 –… from Syncron Recognized as a 2021 Great Supply Chain Partner by SupplyChainBrain
Aligning People, Processes, and Technology to Improve Post-Sale Durable Goods Customer Experiences and Revenue Aftermarket… from How Service Lifecycle Management (SLM) Optimizes Aftermarket Services
Digital Spare Parts Management in lieu of Excel Lists This is how machine manufacturers optimize… from Digital Spare Parts Management in Lieu of Excel Lists
Three questions for Joakim Lagerström, Director Customer Success at after-sales specialist Syncron Already in recent… from A Central View of the Entire Logistics Network is Essential
Price management of spare parts – goodbye, Excel: How Bühler automates pricing As featured in… from Price management of spare parts – goodbye, Excel: How Bühler automates pricing
Here’s how policy changes could evolve manufacturing into a disruption-proof and disruptive-growth industry. Feb 3rd,… from A New Administration, and a New Era for Manufacturing
January 4th, 2021 Venkat Eswara, VP Product Marketing, Syncron Pandemic Drives New Customer Experience From… from 2021 Predictions
Why Now for AI in Manufacturing? January 25, 2021 Venkat Eswara, VP Product Marketing, Syncron… from Why Now for AI in Manufacturing?
Ever wondered what might have happened if you’d done things differently? Sure, you have. We… from If You Could Turn Back Time, What Would You Do Differently?
Automated Product Field Inspection Toolbox Increasing product field inspection obstacles have made challenging and costly… from AI Product Toolbox for Automated Field Inspection
OEMs are fighting to manage liquidity as the COVID-19 economic crisis persists. By Gary Brooks,… from Liquidity During COVID-19: 3 Ways OEMs Can Stay Afloat
Part III – Waiting for the bell to ring? Not us. In the second post of this series, ‘Pressure Testing the… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 3
When you think of customer support, what comes to mind? Logging a ticket into space?… from Flipping the Script on Traditional Customer Support
Part II – Pivoting to Focus on What Matters Right Now In the first post of this series, Syncron… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 2
Digital Technologies Bring World-Class Service and Support to Syncron Customers Stockholm, Sweden – 7 October,… from Syncron Wins Bronze Stevie Award in 2020 International Business Awards
Syncron’s Customer Success organization has four pillars that guide our actions and how we form… from Pressure Testing The Four Pillars of Syncron Customer Success, Part 1
OEM Service Lifecycle Management Automation Impacting Net Promoter Score Net promoter score (NPS) is one… from OEM Service Lifecycle Management Automation Impacting Net Promoter Score
Welcome back to the fifth and final installation in our Back to Basics series. Today… from Back to Basics: The Fundamentals of Retail Inventory Management, Part Two
Welcome back to our Back to Basics series, where we’re talking about how to achieve… from Back to Basics: The Fundamentals of Inventory Optimization Part Two
Building an OEM Recurring Revenue Stream with Customers Generating a recurring revenue stream with customers… from Building an OEM Recurring Revenue Stream with Customers
Optimizing spare parts pricing will be pivotal as OEMs manage the COVID-19 crisis. By Gary… from Getting Parts Pricing Right During COVID-19
Partners will empower India-based manufacturers to enhance financial performance and the customer experience via after-sales… from Syncron and Simbus Technologies Partner to Enable Manufacturers to Optimize the Service Parts Supply Chain
Former proALPHA and SAP executive positions Syncron for next stage of growth and innovation Dr…. from Syncron Announces Friedrich Neumeyer To Become CEO
A variety of companies throughout the supply chain have promoted and hired personnel to better… from Supply Chain Companies Experience Personnel Shakeup
Friedrich “Fritz” Neumeyer will join Syncron as Chief Executive Officer, effective 1 Aug. 2020. He… from C-level changes at Syncron
It’s no secret that ongoing advancements in technology are making it easier than ever before… from Investing In and Leveraging Immersive Tech: What Manufacturers Need to Know
Former proALPHA and SAP executive positions Syncron for next stage of growth and innovation … from Syncron Announces Friedrich Neumeyer to Become CEO
With auto sales down amid the COVID-19 pandemic, many automakers are looking for ways to… from OEMs Using Service Parts to Overcome COVID-19 Struggles
COVID-19 is having an unprecedented impact on the global economy—particularly in the heavy equipment, building… from Navigating the COVID-19 Economy: How Distributors and OEMs Can Work Together
As fleets scale back buying new Class 8 trucks during the current economic crisis, some… from Balancing service parts inventory to optimize fleet uptime
Manufacturing executives around the world are facing a litany of business challenges brought on by… from Back to Basics: The Fundamentals of Price Optimization
The COVID-19 pandemic that’s swept the globe this year has brought much of the world… from Adapt to Thrive: Why OEMs Should Look to New Service Models, Starting Now
Around the world, the spread of COVID-19 is creating economic uncertainty for families, communities and… from 3 Benefits of Inventory Optimization in a Contracting Economy
10 Best Practices to Deliver Customer Support Excellence in the Consumer Durables Industry Companies are… from 10 Best Practices for Consumer Durables Customer Support Excellence
Manufacturers around the world are currently facing an unforeseen economic downturn, creating feelings of uncertainty… from Maximizing Service Business Profitability and Customer Experience in Economic Downturns
We know this is an unprecedented time of uncertainty in your business, which is why… from Navigating Coronavirus Supply Chain Disruptions
While sales of new vehicles may seem like the most obvious source of revenue for… from Older Vehicles: A New Revenue Driver for Auto Dealers and OEMs?
Global Warranty Implementation A recent webinar included a discussion of Critical Success Factors for Global… from 5 Critical Success Factors for Global Warranty Implementation
For many manufacturers, there’s a significant amount of trust put into their enterprise resource planning… from How Intelligent Inventory Management Supports Existing ERP Systems
As new product sales continue to wane worldwide, it’s clear that manufacturers need to start… from The Importance of Optimizing Inventory Today to Prepare for the Future
When it comes to service parts planning, it can be tempting for original equipment manufacturers… from Why OEMs Should Choose a Growing Service Parts Planning Provider
Enhancements to service parts inventory and price management solutions provide unmatched scalability and flexibility … from Next Generation of Syncron Service Cloud Optimizes Manufacturers’ Current Service Operations while Preparing for Servitization
Former Regional Manager of Dassault Systèmes and PTC Regional Director to accelerate Syncron’s growth … from Syncron Announces the Appointment of Mårten Gustafsson as Northern European Sales Leader
It’s not a secret that we’re entering an era where the measure of success no… from Technology is Changing Businesses’ Perception of Possibility – But What Does this Mean for Manufacturers?
The minimalistic trend being ushered in by a new generation of consumers to use products… from The Role of Servitization in Shaping Circular Business Models
With after-sales service becoming an increasingly important and strategic focus area for manufacturers around the… from Why Investing in a Sophisticated Inventory Management Solution is Time-Critical
Supporting the Path to Servitization Through Optimized Inventory Management Service parts planning is absolutely crucial… from Supporting the Path to Servitization Through Optimized Inventory Management
Research reveals opportunity for automotive OEMs to gain significant market share as vehicle subscriptions rise… from Subscription Economy: Changing Automotive Dealer Service Experiences
Doing what we have always done to succeed is no longer sufficient, and in order… from Service Revenue Generation: Monetizing Existing Service
It’s Game Time: The Time to Shift to Servitization is Now There has never been… from It’s Game Time: The Time to Shift to Servitization is Now
Online e-learning system empowers customers to achieve a new level of success amidst ever-evolving market… from Syncron Sets the Industry Standard with New Learning Platform
Experts from Accenture, Daimler Trucks North America, Spartan Motors, Carlisle & Company, Bocconi University and… from Syncron Predicts Manufacturers Will Establish Servitization Strategies In 2019
Modern supply chains were built to bridge the gap between original equipment manufacturers (OEMs) and… from Introducing “Blockchain: Powering Unprecedented Supply Chain Visibility”
Today’s customer demands are raising the bar for after-sales service. What used to be considered… from The Results Are In: Maximized Product Uptime is Essential to Future Success
Research reveals customers are demanding maximized product uptime, manufacturers know they need to deliver it,… from New Research from Worldwide Business Research and Syncron Highlights the Gap Between Customers’ Increasing Demand for Maximized Product Uptime and Manufacturers’ Ability to Deliver It
Innovation is at the heart of technology and service. The ability for a company to… from Syncron + Summit Partners: Reaching New Heights in Servitization and Maximized Product Uptime
Investment supports Syncron’s vision to empower manufacturers to shift from reactive, break-fix after-sales service to… from Syncron Announces $67 Million Growth Investment from Summit Partners to Fuel Manufacturers’ Journey to Servitization
Increased demand for maximized product uptime compels manufacturers to redefine after-sales service STOCKHOLM, 14… from Syncron Continues Global Growth and Increases Subscription and Support Revenue 32% Year-over-Year
First came the smartphone, then came the smart home, and now… the smart farm? It’s… from Welcome to the Smart Farm: How Agricultural Technologies are Digitizing Equipment
Customer expectations continue to increase – companies like Amazon, Uber and Zappos have cultivated an… from Should Customers Have the Right to Repair?
Genuine vs. Grey Market Parts: How Manufacturers Can Win The legality of grey market parts… from How Manufacturers Can Win Against Grey Market Parts Providers
Integrated solution stack helps manufacturers improve top and bottom line performance ATLANTA, 12 April… from Syncron Service Cloud Enables Manufacturers to Maximize Product Uptime and Deliver Exceptional After-Sales Service
Collaboration aimed at empowering leading high-tech and electronics manufacturers to maximize product uptime and deliver… from Syncron and Mitsui Bussan Electronics Form New Strategic Partnership
“Hello, you’ve reached Bob Jones of [insert major automotive brand] Dealership in [insert my hometown]…. from Tales from the World of After-sales: Dealerships, Digitize or Die
The term “data-driven” is buzzing around a lot these days, and is often an indicator… from Transforming Your After-Sales Service Strategy with Data and Insights
This past Sunday night, Americans crowded around their digital screens to experience the most exhilarating… from Digital Transformation: Not As Futuristic As We’d Like to Believe
Industry veteran to help world’s leading manufacturers increase financial performance and deliver superior customer experiences… from Syncron Appoints David Reiling as Chief Customer Officer
As the world continues to change and evolve, innovative OEM executives are shifting their focus… from After-sales Service Takes a Front Seat for CLAAS Agricultural Equipment
Service part availability has always been a stumbling block for manufacturers and their after-sales service… from Service Parts and the Uptime Era: 3 Things Manufacturers Need to Be Thinking
Yesterday, while in the middle of a work frenzy, my WiFi went down. With one… from Downtime by the Numbers: The Cost, The Data, and the Benefits of Predictive Maintenance
After-sales Excellence Forum aims to help manufacturers achieve new levels of financial performance and customer… from Syncron Helps UK Manufacturers Improve After-sales Service Operations at Educational Seminar
The rise of the sharing economy, a wave of “non-ownership” spurred by services like ride-sharing… from How the Sharing Economy Impacts After-Sales Service
Syncron has seen the world of after-sales service change immensely over the years. From the… from Is Today’s Changing World Changing After-Sales Service?
After-sales service is quickly becoming one of the biggest opportunities for manufacturers to generate revenue,… from A Day in the Life of a Field Service Technician
Booming technology advances like drones and driverless cars are already starting to impact businesses today…. from Are Field Service Parts Getting Smarter? Wearables, 3D Printing and the Internet of Things
Continued global expansion and widening customer base headline cloud-based after-sales service provider’s growth STOCKHOLM, 28… from Syncron Ends 2016 with 67% Year-Over-Year Growth in Annual Contract Value
Warsaw, Poland – 7 April 2016 – Syncron, the global leader in aftermarket service optimization,… from Syncron Wins Great Place To Work® Title
Why do companies select consultants? Typically, they are worried that they can’t manage a project… from Advantages and Disadvantages of Using a Price Consultant
Are you frustrated with your current price management tools? For companies to gain an understanding… from Common Challenges that Prevent Companies from Moving to a Strategic Pricing Strategy
Responsive design, customized dashboards and new reporting features power latest release Stockholm, Sweden –… from Syncron’s Business Process Platform Release Aims to Increase Productivity
STOCKHOLM, Sweden – 1 September 2015 – Syncron, an aftermarket service optimization company, recently announced the… from Syncron’s Master Data Management Updates Continue to Make Life Easier for Data Stewards
STOCKHOLM, Sweden – 4 June 2015 – Today, Syncron International, an aftermarket inventory optimization company,… from Latest release from Syncron improves order efficiency, simulation and seasonality planning
STOCKHOLM, Sweden – 22 January 2015 – Today, Syncron International, an aftermarket inventory optimization company,… from Latest release from Syncron improves bonus and rebate management, improves visibility of pocket margin
