Judges commend the seamless merger integration, consistent customer satisfaction ratings, and innovative support strategies as the driving force behind Syncron’s sustained excellence and latest accolade.
ATLANTA – April 22, 2024 – Syncron, a global leader in AI/ML Service Lifecycle Management (SLM) solutions, is proud to announce its win of a Bronze Stevie® Award in the “Customer Service Department of the Year” category at the Stevie Awards for Sales & Customer Service. This marks another milestone for Syncron, following its previous accolades in 2020 and 2022.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Judges’ feedback for Syncron’s entry highlighted the company’s effective problem-solving methods and forward-thinking plans.
The Stevie Awards for Sales & Customer Service are the world’s top honors for:
- Customer service excellence
- Recognizing the achievements of contact centers
- Customer service
- Business development
- Sales professionals worldwide
This year’s award celebrates Syncron’s success in integrating the operations of Syncron and Mize following their merger. The company’s winning submission, titled “Transforming Support for a Successful Merger,” highlights its commitment to maintaining and surpassing the high levels of customer service that the market has come to expect from Syncron. This initiative has been particularly noted for its innovative approach to merging differing operational styles into a cohesive, customer-centric service strategy.
“The merger posed unique challenges, but our team’s unwavering dedication to service excellence has allowed us to not only meet but exceed our customer’s expectations,” said Kim Ekelund, Director of Customer Services. “Winning this Stevie Award is a testament to the hard work and commitment of our entire team.”
Syncron continues to be a leader in its industry, pushing the boundaries of what is possible in service lifecycle management. “As we celebrate this achievement, we remain focused on our goal of not just participating but leading the way in the service economy,” Ekelund added.
More than 2,300 nominations were considered in this year’s competition. The award entries were rigorously evaluated by more than 200 professionals globally, who noted Syncron’s innovative customer service strategies and measurable improvements in customer experience.
Comments from judges’ assessment of Syncron include:
“Many great initiatives put in place to improve the customer experience, with marked improvements shown. Well done!”
“The problem has been broken down clearly by stage, the solutions are effective, and there are plans and expectations for future work. This is a good case without doubt.”
“Nice job taking care of your customers. You’re going in the right direction. Good work!!!”
About Syncron
Syncron helps manufacturers and distributors capitalize on the new service economy by optimizing aftermarket profitability, increasing customer loyalty and enabling the transition to servitization. Syncron aligns all aftermarket services with its Connected Service Experience (CSX) cloud platform, helping companies differentiate themselves through exceptional aftermarket experiences while driving significant revenue growth. The world’s top brands trust Syncron, making it the largest privately-owned global leader in intelligent service lifecycle management SaaS solutions. For more, visit syncron.com.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
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