By having an appointed Service Manager you make sure you have access to a competent speaking partner. Your service manager can aid you with contractual issues as well as manage escalation of issues and meeting specific requirements of the services delivered by Syncron Customer Support. Your Service Manager will also give you access to updated KPIs regarding the service performance.

Service Management

• Personal contact and management of service Issues
• Management of regular status reporting and meetings
• Customized reports and statistics follow up
• Actions to improve provided services