In Aberdeen's order-to-delivery report, we examined the capabilities and use of technology among companies that were decreasing order-to-delivery lead times and finished goods inventory as a percentage of sales; as well as reducing out-of-stock inventory occurrences and achieving above average perfect order deliveries. This derivative compares those Best-in-Class companies with discrete manufacturers to assess where they can improve their performance through best practices.

For discrete manufacturers, customer service as a competitive differentiator is held almost as equally important as product quality and price, which makes the order-to-delivery process an important source of customer service or customer complaints as it has multiple customer touch points.

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